Terms and Conditions for Man With A Van Charlton

These Terms and Conditions set out the basis on which Man With A Van Charlton provides moving, transport, delivery, collection, and related labour services to private and business customers across the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are designed to create clarity on booking, payment, cancellation, liability, waste handling, and legal responsibility so that each van move is arranged and carried out fairly, safely, and efficiently.

In these terms, “we”, “us”, and “our” refer to the service provider operating under the name Man With A Van Charlton. “You” and “your” refer to the customer, hirer, or person making the booking. “Goods” means any items, furniture, appliances, boxes, waste, or property that we are asked to move, collect, load, unload, or dispose of as part of the agreed service. Unless stated otherwise in writing, these conditions apply to all quotations, reservations, and completed jobs.

A booking with Charlton man and van services is considered an acceptance of these terms whether the booking is made by phone, email, text message, online form, or through an authorised third party. If any part of these terms is not understood, the customer should request clarification before confirming the job. Nothing in these terms affects your statutory rights as a consumer where those rights apply under UK law.

1. Booking Process

All jobs are subject to availability and confirmation. A quote provided by man and van Charlton is normally based on the information supplied at the time of enquiry, including the type and quantity of items, access conditions, collection and delivery locations, expected labour needs, and any special handling requirements. If the information later changes, we may revise the quote, the estimated duration, or the suitability of the vehicle and crew assigned to the job.

To secure a booking, the customer must provide accurate and complete information. This includes pickup and delivery addresses, preferred dates and time windows, parking or access restrictions, stair access, lift availability, item dimensions, and any heavy or fragile items. If inaccurate or incomplete information leads to delays, extra labour, additional mileage, waiting time, or a requirement for a larger vehicle, extra charges may apply. We may refuse a job that cannot be performed safely or lawfully.

A booking is only confirmed once we have accepted the job and, where required, received a deposit or full payment in advance. Confirmation may be given verbally or in writing. We reserve the right to decline a booking for any legitimate reason, including but not limited to safety concerns, unavailable capacity, suspected fraud, unsuitable access, or where the requested service would breach waste, transport, or road traffic requirements.

2. Service Scope

Man With A Van Charlton provides transport and labour services only for the items agreed in the booking. Our work may include loading, unloading, furniture moving, single-item collection, store pickup, light assembly/disassembly, and other agreed tasks. Services are delivered on a reasonable-efforts basis, taking account of weather, traffic, parking, access, and customer cooperation.

Unless expressly agreed in writing, we do not provide specialist removal services requiring dedicated machinery, hoists, dismantling by qualified tradespeople, hazardous material handling, or secure storage. We also do not guarantee exact arrival or completion times, as these may be affected by road conditions, previous jobs, client delays, or events outside our control. Time estimates are given in good faith only and are not binding deadlines unless specifically confirmed as such.

Customers must ensure that all goods are ready for collection and adequately packaged where necessary. Fragile items, glass, electronics, antiques, and valuable possessions should be protected to a standard suitable for transport. We may decline to move loose, unsafe, leaking, or otherwise hazardous items, and we may stop work if continuing would create a risk to people, property, or the vehicle.

3. Payments and Charges

Prices for man with a van in Charlton services may be based on hourly rates, fixed fees, mileage, labour, disposal costs, congestion or parking charges, or a combination of these. Any quote given before the job starts is based on the details supplied and may change if the scope of work changes. Additional charges may apply for waiting time, extra stops, difficult access, manual handling beyond the agreed level, or services not included in the original booking.

Payment terms will be advised at the time of booking. We may require a deposit to confirm the appointment, and the balance may be payable before unloading, on completion, or immediately after the service unless agreed otherwise. Accepted methods of payment may include bank transfer, card payment, cash, or another method stated in the booking confirmation. All prices are stated in pounds sterling unless otherwise agreed.

If payment is not made in full by the agreed time, we may suspend or cancel the service, retain any deposit to the extent permitted by law, and recover any reasonable costs associated with non-payment. The customer remains liable for all charges incurred up to the point of cancellation or suspension. Where a booking is made by a business customer, late payment may attract statutory interest and recovery costs under applicable UK legislation.

4. Cancellations, Rescheduling, and Delays

Cancellation by the customer should be made as soon as possible. If notice is given with sufficient time, we may offer a rescheduled date subject to availability. However, cancellations may result in a charge where we have reserved time, vehicle capacity, or crew, or where preparation has already been carried out. A deposit may be non-refundable if the cancellation occurs after the booking has been confirmed, unless otherwise stated in the quotation or required by law.

If the customer is not ready at the agreed time, or if access is not available, we may charge waiting time or treat the booking as cancelled after a reasonable period. If the customer is absent and no instructions can be obtained, we may leave the site and charge for the wasted attendance. In the event of force majeure, severe weather, road closures, mechanical failure, accident, or other circumstances beyond our control, we may delay, reschedule, or cancel without liability for indirect loss.

We will always act reasonably and attempt to provide notice where a delay or cancellation becomes necessary. If we cancel for reasons within our control, we will either rebook the service or refund any prepaid amount for the undelivered portion of the job. No further compensation will be due unless required by law. Any refund will be made using the original payment method where practicable.

5. Customer Responsibilities

The customer must ensure that the property, goods, and access points are safe and suitable for the service. This includes securing pets, clearing walkways, protecting floors where necessary, and obtaining permission for parking or access where applicable. The customer is responsible for parking charges, permits, and penalties arising from instructions given by the customer or from failure to provide suitable access information in advance.

Customers must declare any items that are especially heavy, awkward, fragile, valuable, or potentially dangerous. The customer should be present, or make an authorised representative available, during loading and unloading to confirm which items are to be moved and to approve any changes. If we are asked to move items by a representative, we are entitled to rely on that person’s authority unless we have reason to believe otherwise.

Where assembly, disassembly, or placement of items is requested, it will only be carried out if it can be done safely and without specialist tools or qualifications. We are not responsible for pre-existing defects, loose fittings, worn fixtures, or hidden damage. The customer should remove cash, personal documents, and confidential materials from any items before collection.

6. Liability and Insurance

We will take reasonable care when handling goods and property during a Charlton man with a van service. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not liable for loss arising from inaccurate customer instructions, insufficient packaging, inherent weakness in the items, or events outside our control.

To the fullest extent permitted by law, we are not responsible for indirect, consequential, or economic losses such as lost profits, missed deadlines, business interruption, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Any claim for damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. The customer should provide evidence of the issue, including photographs and a description of how the damage occurred. We may inspect the item and offer repair, replacement, or compensation up to the fair market value of the affected goods, subject to any applicable insurance arrangement and legal limits.

7. Waste Regulations and Disposal

Where waste collection, disposal, clearance, or removal is included in the service, the customer must ensure that the waste is described accurately and lawfully. We only handle waste in accordance with applicable UK waste management laws, including requirements relating to transfer, transport, storage, and disposal. The customer must not ask us to transport controlled, hazardous, or prohibited waste unless we have expressly agreed and are properly authorised to do so.

For waste jobs, we may require a description of the materials, their approximate volume, and any special handling issues. We reserve the right to refuse waste that is contaminated, dangerous, poorly declared, or unsuitable for transport. If waste is presented as general household or commercial waste but is later found to include prohibited items, extra charges may apply, and the customer may be responsible for any legal or disposal consequences arising from the misdescription.

We may issue or retain documentation relevant to lawful waste transfer where required. The customer agrees to provide accurate information and to cooperate with any reasonable steps needed to ensure compliance. The customer must not load waste into the vehicle without our knowledge and must not add items after the agreed scope without prior approval. Failure to comply may result in refusal of service or additional charges.

8. Damage to Property and Site Conditions

We will take reasonable care to avoid damage to walls, floors, doors, lifts, staircases, and fixtures. However, the customer understands that moving large or heavy items through confined spaces can carry some risk. Minor scuffs or marks may occur despite reasonable care, particularly where access is narrow or conditions are poor. Customers are advised to protect vulnerable surfaces before the job begins if they wish to reduce the risk of damage.

We are not liable for damage caused by pre-existing weaknesses, poor maintenance, unsuitable packaging, or instructions to carry items through access points that are clearly unsafe or inadequate. If we believe the route or method of movement is unsafe, we may refuse that particular step and suggest an alternative approach. We may also stop work if continuing would endanger people or property.

Any claim relating to property damage must be made promptly and supported by evidence. Where our responsibility is established, we may repair, arrange repair, or offer compensation up to the reasonable cost of restoration, taking account of wear and tear, pre-existing condition, and the age of the property or item concerned.

9. Health, Safety, and Conduct

We expect all customers and occupants to behave respectfully and to allow our team to work without harassment, threats, or abuse. We may refuse to continue with the service if anyone on site behaves aggressively, unlawfully, or in a manner that creates a health and safety risk. We also reserve the right to refuse service where alcohol, drugs, or unsafe conditions prevent the job from being carried out responsibly.

Our team may pause work to assess lifting risks, request assistance, or recommend a safer method of handling items. The customer should not instruct workers to perform unsafe lifts or to carry items beyond reasonable manual handling limits. If extra labour, additional equipment, or a second vehicle becomes necessary for safety reasons, additional charges may be applied with the customer’s agreement where practical.

All parties should cooperate to make the service efficient and safe. The customer confirms that they have authority over the items being moved or disposed of and that the service does not involve stolen, illegal, or disputed property. We may report suspected unlawful activity to the appropriate authorities where required or permitted by law.

10. Governing Law and General Provisions

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction, although we may choose to bring proceedings in another appropriate UK jurisdiction where permitted by law.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed modified to the minimum extent necessary or, if that is not possible, severed so that the remaining provisions continue in full force. No delay or failure by us to enforce any right shall operate as a waiver of that right.

These Terms and Conditions represent the entire agreement between the customer and Man With A Van Charlton in relation to the service booked, except where additional written terms have been agreed. Nothing in these terms affects any mandatory rights under UK consumer law. By proceeding with a booking, the customer confirms that they have read, understood, and accepted the conditions set out above.