Terms and Conditions for Man With A Van Charlton

These Terms and Conditions apply to the provision of removal, transport, collection, delivery, and related moving services supplied by Man With A Van Charlton (“we”, “us”, “our”). By making a booking, confirming a quotation, or allowing a service to proceed, the customer (“you”, “your”) agrees to be bound by these terms. If you do not accept any part of these Terms and Conditions, you should not proceed with the booking or instruct the service to begin.

These terms are intended to set out the basis on which our man and van Charlton service is provided, including how bookings are made, how payment works, when cancellations may apply, and what responsibilities each party has during a job. They also explain the limits of our liability and the rules that apply when waste or unwanted items are removed. We aim to provide a fair, clear, and practical agreement that reflects standard UK service expectations.

Important: these Terms and Conditions apply to both domestic and commercial jobs, unless we agree otherwise in writing. They may also apply to single-item collections, part-load moves, student moves, office transfers, furniture transport, and light waste removal. Any special arrangements must be confirmed in writing before the job begins.

Booking Process

A booking with our Charlton van service is usually made after you provide details of the items to be moved, collection and delivery locations, access conditions, preferred dates and times, and any additional services required. Based on the information supplied, we may provide an estimate or quotation. Quotes are normally based on the details given at the time of enquiry, and any material change may result in a revised price or altered service plan.

A booking becomes confirmed only when we have accepted your request and, where applicable, received any required deposit, advance payment, or written confirmation. Until confirmation is issued, availability is not guaranteed. We reserve the right to refuse a booking if we believe the job is unsafe, impractical, unlawful, or outside the scope of services we offer.

If you are booking a man with a van service in Charlton for a specific time slot, you must ensure that all information provided is accurate and complete. This includes the number of items, approximate weight, dismantling requirements, parking restrictions, loading access, stairs, lifts, and any items requiring special handling. Failure to disclose relevant information may lead to delays, additional charges, or cancellation of the booking on arrival.

Service Scope and Customer Responsibilities

Our services are provided on the basis of the agreed job description. Unless expressly stated, we do not provide packing materials, packing services, assembly or dismantling, specialist lifting, storage, or insured handling of high-value items beyond standard care. If such services are needed, they must be requested in advance and agreed in writing. We may decline to transport items that are unsafe, prohibited, or likely to cause damage.

You are responsible for ensuring that all goods are suitably packed, secured, and ready for transport unless packing has been included in the agreed service. Fragile items should be protected by appropriate packaging, and loose contents should be removed from drawers, cabinets, and appliances where necessary. We are not responsible for loss or damage caused by inadequate packing, poor preparation, hidden defects, or the inherent fragility of items.

You must also ensure that we have safe access to the collection and delivery points. This includes parking arrangements, keys, entry permissions, and any building rules that may affect the job. If access is delayed or restricted, additional waiting time or abortive call-out charges may apply. In the case of multi-floor access or awkward entry points, we may need to amend the quotation to reflect the extra labour involved.

Payments and Charges

All charges will be based on the agreed quotation, hourly rate, fixed fee, or other pricing structure stated at the time of booking. Unless otherwise agreed, estimates are subject to adjustment where the actual service differs from the original description. This may include additional collections, extra labour, waiting time, congestion, parking costs, tolls, or changes to the route or delivery requirements.

Payment is due in accordance with the terms stated on the quotation, invoice, or booking confirmation. We may require a deposit or full prepayment before the service begins. Where payment is made after completion, it must be made promptly and in full without deduction, set-off, or withholding unless required by law. We may charge interest on late payments in line with applicable UK legislation where permitted.

Additional charges may apply if the job is extended, if the customer requests changes after booking, or if the items are heavier, larger, or more numerous than described. We may also charge for time lost due to customer delay, incorrect addressing, poor access, or refusal to proceed after the vehicle and crew have attended. Any extra costs will be explained where reasonably practicable before being applied.

Cancellations, Rescheduling, and Failed Bookings

You may cancel or reschedule a booking by giving reasonable notice. Where a deposit has been paid, the amount refunded, if any, will depend on the notice provided and the costs already incurred. If cancellation occurs shortly before the scheduled time, or after we have begun travel to the site, a cancellation fee may be charged to cover reserved time, fuel, and labour commitment.

If you are not present at the agreed time or if we are unable to complete the work due to lack of access, incorrect instructions, unsafe conditions, or non-availability of the goods, the booking may be treated as a failed attendance. In such cases, we may charge a call-out fee or the full agreed price, depending on the circumstances and the stage at which the service could not proceed. We will act reasonably and take into account the facts of each case.

We reserve the right to cancel or reschedule a booking where necessary because of vehicle breakdown, severe weather, staff illness, traffic disruption, safety concerns, or other events outside our reasonable control. In these circumstances, we will try to rearrange the service for another suitable time. We will not normally be liable for consequential loss caused by a lawful cancellation or delay arising from circumstances beyond our control.

Liability and Insurance

We will take reasonable care when handling goods, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we are not responsible for indirect loss, loss of profit, loss of opportunity, or business interruption.

Where we are responsible for proven loss or damage to goods in our care, our liability may be limited to the reasonable repair cost, replacement value, or an amount otherwise agreed in writing, subject to any insurance arrangements and the nature of the item involved. Claims must be notified as soon as reasonably possible and, in any event, within a reasonable time after delivery or completion of the service. You should inspect your goods promptly on receipt.

We are not liable for pre-existing damage, hidden defects, poor packaging, unsecured contents, unsuitable lifting points, or damage arising from circumstances outside our control. We are also not responsible for damage caused by items that are overloaded, unstable, broken, or incorrectly assembled before collection. If you require cover for particularly valuable items, you should tell us in advance so that we can confirm whether we can carry them and on what basis.

Waste Regulations and Disposal Rules

Where our van hire and moving service Charlton includes the removal of waste, unwanted items, or mixed load materials, you agree that all items handed over for disposal are lawfully owned by you or that you have authority to dispose of them. You must not include hazardous, prohibited, or controlled waste unless we have expressly agreed in writing and are legally able to handle it. This includes, but is not limited to, chemicals, asbestos, medical waste, pressurised containers, and certain electrical or industrial materials.

We will only remove and dispose of waste in a manner consistent with applicable UK waste legislation and environmental rules. Where required, waste transfer notes, descriptions, and other records may be prepared or retained. You may be asked to confirm the nature of the items being removed, and you must provide accurate information. If items are misdescribed or contain restricted materials, we may refuse collection, return the items, or pass on any related costs or penalties resulting from inaccurate disclosure.

Customers should note that illegal dumping, fly-tipping, or the unauthorised disposal of waste can lead to civil or criminal liability. If we reasonably believe that any requested disposal would breach waste regulations or create an environmental risk, we may decline the job immediately. Our acceptance of waste does not transfer legal responsibility to us where the customer has given false, incomplete, or misleading information about the load.

Prohibited Items and Refusal of Service

We may refuse to transport or handle items that are illegal, dangerous, excessively heavy for safe handling, or likely to damage the vehicle or other property. Prohibited items may include firearms, explosives, illegal drugs, stolen goods, leaking containers, live animals, and other materials restricted by law or by our own safety policies. We may also refuse items that are contaminated, infested, or otherwise unhygienic.

If a booking includes an item that should not be moved, we may cancel the affected part of the job or the whole booking if necessary. In such cases, any fees already incurred may remain payable. If it is safe and lawful to do so, we may offer an alternative solution, but we are under no obligation to proceed with a request that would put people, property, or compliance at risk.

Customers must not ask us to exceed vehicle limits, breach parking rules, overload equipment, or undertake unsafe manual handling. We reserve the right to stop work if conditions become unsafe or if the job materially differs from the description given at the time of booking. Any refusal made for safety or legal reasons will not be treated as a breach of contract by us.

Delays, Waiting Time, and Completion of Services

We aim to arrive within the agreed time window, but timings are estimates unless expressly guaranteed in writing. Traffic, weather, access problems, and earlier jobs may affect arrival or completion times. If a delay occurs, we will use reasonable efforts to keep you informed. However, we are not liable for inconvenience or loss resulting from ordinary travel disruption or other reasonably foreseeable operational delays.

Waiting time may be chargeable where we are kept on site beyond the agreed allowance, or where the job cannot begin because the customer has not made the goods ready. If the work must be split across multiple trips, the overall charge may increase to reflect the additional time and vehicle use. Completion is deemed to occur when the agreed goods have been delivered, unloaded, or otherwise handled in accordance with the booking.

If you ask us to leave items unattended after delivery, this is at your own risk unless we have agreed an alternative arrangement in writing. We are not responsible for loss after handover where goods have been delivered to the correct address, recipient, or agreed location. Please check all items carefully before sign-off or final acceptance where a completion record is used.

Data, Complaints, and General Provisions

Any personal information provided in connection with a booking will be used only for service administration, communication, invoicing, record keeping, and legal compliance. We will handle data in a manner consistent with UK data protection requirements. Where we need to contact you about a booking, an invoice, or a problem with the service, we will use the details provided by you at the time of booking.

If you have a complaint about the service, you should raise it promptly so that we can review the matter and, where appropriate, investigate supporting information. Claims for damage, missing items, or service issues should be made as soon as possible after the event. Failure to notify us in a timely manner may affect our ability to investigate, although it will not remove any rights you may have that cannot be excluded by law.

These Terms and Conditions may be updated from time to time to reflect changes in law, operations, or service arrangements. The version in force at the time of booking will usually apply to that job unless a different version is expressly agreed. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of rights will be effective unless made in writing.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory legal rights that apply otherwise.

In summary: by booking with Man With A Van Charlton, you confirm that you have read, understood, and accepted these service terms. We will always aim to act fairly, responsibly, and professionally, but our agreement depends on accurate information, safe access, lawful goods, and timely communication from both sides. These conditions are intended to protect customers and the service provider alike while keeping the moving process clear and straightforward.